Refund Policy

At Furnex, customer satisfaction is our top priority. This Refund Policy outlines the conditions under which refunds are processed for purchases made through our platform.

1. Refund Eligibility

Refunds are applicable only in cases where the product delivered is damaged, defective, or incorrect. All products must be unused and in their original condition with packaging intact to qualify for a refund.

2. Refund Request Timeline

Customers must raise a refund request within 7 days of delivery by contacting our support team with order details and supporting images (if applicable).

3. Refund Process

Once your request is reviewed and approved, the refund will be initiated to your original payment method. Refunds are typically processed within 5–7 working days, depending on your bank or payment provider.

4. Non-Refundable Cases

Refunds will not be applicable in the following situations:
• Products damaged due to misuse or mishandling
• Minor variations in color, texture, or design
• Customized or made-to-order furniture

5. Return & Inspection

In certain cases, we may arrange a return pickup before processing the refund. The product will be inspected to ensure it meets the refund criteria.

6. Contact Support

For refund-related queries, please contact us at info@furnex.in or call +91 9990615969.

Furnex reserves the right to update or modify this Refund Policy at any time without prior notice.